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Terms and Conditions

Nash Warren Insurance Services Limited – Terms of Business Agreement

Head Office Address: 309-311 Long Lane, Halesowen, West Midlands, B62 9LD

Definitions

In this Terms of Business Agreement ‘’we’’, ‘’us’’ and ‘’our’’ means Nash Warren Insurance Services Limited.
We are an insurance intermediary, we work on your behalf to understand what you need from your insurance and to offer appropriate products and services. We work on behalf of insurers to incept, collect and refund premiums for your insurance policy. We will also handle mid-term adjustments and cancellations on behalf of your insurers.

Who Regulates Us

We are authorised and regulated by the Financial Conduct Authority (‘’FCA’’) and our registration number is 466459.
You may check this by visiting the FCA’S website, www.fca.org.uk/register or by contacting the FCA, www.fca.org.uk/contact.

Accepting Our Terms of Business

By asking Nash Warren Insurance to quote for, arrange or handle your insurance requirements, you are agreeing to the terms stated in these Terms of Business. It will remain in force until we issue a revised version. For your own protection, you should read these terms carefully so you understand our terms and charges. If you are unsure about the contents contained in this document or if you have any questions with regards to our relationship with you, please contact our office at the above address.

About Our Service

We are an Independent Insurance Intermediary and we will act on your behalf in:-

  1. Arranging your insurance to meet your requirements, or where your requirements cannot be fully met we will provide you with enough information to make an informed decision on an insurance product.
  2. Effecting any changes that you need to make your insurance
  3. Assisting with the renewal of your policy

We offer products from a range of insurers for most policies offered. Once we have all of the relevant information, we will advise you and make a recommendation based on your demands and needs and the answers provided by you.
When you use our website to arrange your insurance online via our insurance partners you do so on an unadvised basis, you will need to make your own choice on the suitability on a product based on your requirements, however should you wish to speak to an advisor prior to proceeding then please call us on 0330 053 5110.
All premiums quoted are subject to the current rate if Insurance Premium Tax (IPT) as defined by HM Government.

Your Responsibilities

Please ensure at all times, when requesting an insurance quotation or contacting us about your insurance policy you have purchased from us, you take care to answer all questions honestly and to the best of your knowledge. If you are unsure of a question or are uncertain as to whether you must tell us certain information, please ask us to explain what is needed to you. Your responsibility is not confined to the answering of specific questions set out on a proposal form/asked by us or the insurer. All circumstances that could influence the judgement of a prudent insurer in fixing the premium/policy terms and determining whether to accept a risk at all should be disclosed regardless of whether asked or not.
Your answers/information will form the basis of the insurance contract we arrange for you. It is important that we obtain full details from you in order to prevent your policy being cancelled, treated as it never existed or your claim being rejected or not fully paid. You are reminded that it is an offence to make any false statements or withhold any relevant information.

Confidentiality and Data Protection

We will treat all customers’ information in a confidential manner and will ask you a set of questions to ensure that we are speaking to the policyholder only. We are not authorised to speak to another person in relation to your insurance and will decline any request for information or to make alterations to your policy unless we have a legal mandate to do so.
We will process and store any personal information we obtain in the course of providing our services to you in accordance with the General Data Protection Regulation (GDPR). In administering your insurance it will be necessary for us to pass such information to insurers or other product providers. We may disclose details to relevant parties as necessary to comply with regulatory or legal requirements.
You have certain rights in relation to how and when we may contact you and we will ask you a series of questions to determine your needs. You also have the right to be forgotten and should you request this option, we will explain what this means to you. Data held about you is secure and complies with GDPR rules. Details of any credit or debit card used in connection with the arrangement of your insurance will not be held by us on computer or file; and will not be passed to a third party.
Please visit https://www.nashwarren.co.uk/privacy-cookies-policy to view a copy of our full Privacy Notice.

Payment for our Services and Premiums Received From You

We receive commission from insurers or product providers in respect of insurance products that are provided, commission can vary from different products and insurers however you can ask us at any time what commission we have earned from policies arranged on your behalf. On certain occasions we may not receive a commission in these circumstances we reserve the right to negotiate a one off fee with you however details of any such fees will be provided at the time of quotation.
Our financial arrangements with all of our insurers and product providers are on the basis of Risk Transfer. This means that we act as the agent of the insurers in collecting premiums and handling refunds that are due to customers. All monies are deemed to be held by the insurer(s) with which your insurance was arranged. Monies are held in a designated Insurance Broker Trust Account as per the relevant regulatory rules and a copy of the Deed Trust is available on request. Any interest that is earned will be retained by us.

What Will You Have to Pay for Our Services

New Business Fee £10.00
Mid-Term Adjustment Fee £30.00
Renewal Fee Up to £30.00
New Business/Renewal Pack Issued by Post £10.00 (issued via email free of charge)
Replacement Document/Certificate Fee £10.00
Referred Cheque Fee £30.00
Cancellation Fee – Within 14 Day Cooling Off Period £50.00
Cancellation Fee – Outside of Cooling Off Period 17.5% of gross return issued (minimum of £50.00)

Please note that in respect of cancellation your insurers may also apply their own fees and charges. Insurer cancellations will be on either a short-period or pro-rata basis, specific details will be set out in the individual insurer’s policy terms/wording. In the event of cancellation where a claim has been notified there will be no refund offered and all premiums will remain payable.
Should you elect to pay your insurance premium via one of our finance providers, please note that they make their own fees and charges. These are explained to you pre-contract and are set out in the finance provider’s inception documents.

Commercial Risks (Fees Chargeable)

In addition to the above fees and charges, we may charge you a fee on top of any commission we receive. The fee charged will be determined by the complexity of the risk and the timescales involved. Any fees will be discussed and agreed with you prior to inception.
Should you either cancel your policy or make a change which results in a return premium we will retain, as a fee, any commission loss made by Nash Warren following the adjustment.

Finance and Credit checks

In the event that your insurance has been arranged on finance, we will advise you of the name of the finance provider, the initial amount required by the Insurance Company and the additional premium you will be required to pay if you select to pay on premium finance. We will also advise you of the amounts you will be required to pay and when. Please read the information provided by your finance provider carefully, including the cancellation arrangements, in conjunction with our Terms of Business Agreement and your Insurers information. We receive income from the finance provider for arranging your insurance payments with them, in these circumstances we earn up to 7.5% of the premium funded.
You should be aware that certain Insurers and Finance providers may carry out credit checks when arranging your insurance.

Conflicts of interest

As insurance brokers we generally act as your agent in advising you, arranging your insurance and assisting you in the event of a claim. In certain circumstances we may act for and owe duties of care to insurers and/or other parties. Where we become aware of any actual or potential conflict of interest, we will inform you of the situation, the options available to you and obtain your consent before we proceed.

Cancellation

Should you wish to cancel your insurance policy at any given time, you must put your request in writing and direct to the address specified at the top of this document. Exercising your rights to cancel means that you have withdrawn from the contract and that cover is terminated.
Cancellation within the 14 day cooling off period
The cooling off period commences from when your policy begins or when your policy documents are received, whichever is later. You will receive a refund of premiums paid, less a charge by your insurer for the time with which you have been provided with cover and possibly an insurer cancellation fee. We will also apply a cancellation charge of £30.00.
Cooling off periods do not apply to business insurance contracts (unless stated otherwise by the individual insurer in their policy terms/wording).

Cancellation outside of the cooling off period
Cancellation terms vary for each individual insurer and you should refer to your policy wording for accurate information, alternatively contact our Customer Services Team for advice. Please note that both insurer and broker cancellation fees will apply. Refer to the earlier fees and charges section for details. Cancellation of a direct debit does not cancel your insurance policy. Cancellation refunds due will be returned only once we have received the funds from your insurer.

Complaints

We always aim to offer you a high level of customer service, but if you feel at any time that this level has dropped below what you would expect of us or if you are in anyway dissatisfied with any aspect of our service or the policy cover provided, we offer a formal complaints procedure.
To make a complaint either put your comments in writing to our Operations Manager and send to the address noted at the top of this document or telephone our office on 0330 053 5110 or send an email to info@nashwarren.co.uk.
Complaints will be dealt with using our complaint handing procedure a copy of which is available on request, if you are not satisfied with the outcome of your complaint then you may be able to refer the matter to the Financial Ombudsman Service (FOS).
Access to the FOS is available to complaints that originate from the following categories

a) Consumers (e.g. private individuals)
b) Businesses employing fewer than 10 persons and with a turnover of annual balance sheet total not exceeding £2,000,000
c) Charities with an annual income of under £1,000,000
d) Trustees of a trust with a net assets value of under £1,000,000

Full details of the Financial Ombudsman Service are available via their website: www.financial-ombudsman.org.uk.

Financial Services Compensation Scheme (FSCS)

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Full information about compensation scheme arrangements is available from the FSCS by visiting www.fscs.org.uk.

Consumer vulnerability

As a regulated firm we are required to make the necessary enquiries to ensure that you are able to meet any payments to the Insurer, finance provider and our administration fee or charges. We are also required to have in place systems and controls and disclosure information which ensures that you are receiving the product which best suits your demands and needs and have received a full explanation of each product before you proceed with your purchase. If you require additional information or explanation, we ask that you request this when seeking a quotation and / or when purchasing an insurance product from us.

Financial Crime

Please be aware that current UK money laundering regulations require us to obtain adequate ‘Know Your Client’ information about you. We are also required to cross check you against the HM Financial Sanctions List as part of the information gathering process. We are obliged to report to the National Crime Agency any evidence or suspicion of financial crime at the first opportunity and we are prohibited from disclosing any such report. We will not permit our employees or other persons engaged by them to be either influenced or influence others in respect of undue payments or privileges from or to insurers or clients.

Applicable Law

This Terms of Business Agreement is governed by the Laws of England, Wales and Scotland and the parties agree herewith that any dispute arising shall be subject to the jurisdiction of the relevant court.

Version – July 2018

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